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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A popup will open. It includes in-depth info about all the actions that you can carry out on that particular page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of how-to videos explaining how to use our hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glance at our extensive FAQ section, which contains questions asked by actual clients and provides practical solutions. We periodically "revamp" our FAQ section with new articles so as to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a great team of client support engineers available 24x7x365 and ready to assist you with any query. Each support ticket you open will be responded to within 1 hour (the average support ticket response time is about twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 229871

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com